SHIPPING

A flat shipping charge of INR 150 is applicable pan India. Free shipping on order value above INR 3500. Orders placed with cash on delivery payment method will have an additional charge of INR 150.

TRACK YOUR ORDER

Once your order has been shipped, you will receive an automated e-mail with the tracking details of your order. 

Order cancellation

Orders once placed cannot be cancelled. 

DELIVERY INFORMATION

Our standard delivery time is approximately 5-10 working days. Some products may have specific delivery delays noted on their respective product pages, in which case the usual timeline will not apply. 

If you need your order to arrive on a specific date, please reach out to us at morethanshapestudio@gmail.com. Additional charges may apply.

EXCHANGES AND RETURNS

Each item we create at our studio is crafted with great care, attention to detail, and a personal touch. We ensure that every piece is thoroughly inspected for quality and defects before it is carefully packaged with a love note and sent to you. However, we understand that sometimes things don't work out, and we're here to help you find the perfect fit.

If you wish to exchange or return your item, please email us at morethanshapestudio@gmail.com with your order number and reason for the exchange or return within 3 days of receiving your order. Our team will guide you through the process.

Please follow the outlined steps and return the product within the specified timeline.

• Ensure the item is unused, unworn, and still has the original tags attached. Once we receive the returned item, our Quality Check team will inspect it for any signs of damage or wear before processing your exchange. Any exchanges will be handled according to our shipping timeline, as all items are made to order.
• Some products may have specific information about their exchange/return policy, which will apply only to that particular item.
• Exchanges or returns will only be processed after communication via email. Items sent back without prior approval will not be accepted and will need to be picked up by the customer.
• Please note that once an exchange is made, the product is not eligible for a second exchange or return.
• Items bought on Sale are considered final sale and are not eligible for exchanges or returns.
• Customized products and those purchased using credit notes are also non-returnable and non-exchangeable.
• All requests for exchanges or returns must be submitted through email; in-store requests will not be accepted.

CREDIT NOTE

For returns, we provide a credit note for the value of the order, which can be used for future purchases. Credit notes are valid for 6 months from the date of issue and can only be redeemed on our website. Please note, as part of our policy, we do not offer cash refunds.